eGain Announces Promotion for Easy and Cost-Effective Switch
Mountain View, CA - Jun 25, 2009 - eGain Communications Corporatio, the provider of multichannel customer service and knowledge management software, on-site and on-demand, today launched a program that will allow enterprises with obsolete and non-integrated systems for customer service management to easily switch to eGain’s top-rated solution for multichannel customer service. The promotion is available immediately to US and Canadian businesses that have existing on-site deployments from the vendors listed later in this announcement.
Enterprises with legacy, non-integrated customer service products face non-existent product road maps or costly, forklift upgrades to new unproven versions. eGain provides an established, cost-effective alternative witheGain Service™, the industry's most comprehensive customer interaction hub software suite. It offers rich next-generation web self-service, chat, co-browsing, email, SMS, fax, postal mail and notification management, call tracking and resolution, knowledge management, and service fulfillment capabilities on a common platform. Unlike CRM generalists, eGain has focused exclusively and consistently on enterprise customer service needs, delivering unified, best-of-breed customer service applications on a single platform.
To make it easy for businesses to move to eGain, the company is launching the eGain SafeSwitch Program. Here are the details:
Incumbent on-site software deployments that qualify for this program include those from the following vendors:
o Brightware/FirePond
o Colloquis
o Kaidara
o KANA
o KNOVA/Consona
o Mustang/Quintus
o noHold
o Talisma
No license fee for acquiring eGain software to replace existing vendor licenses, one for one. The client will pay the ongoing support fee.
Proven, rapid, and low-cost adapter-based upgrade to eGain Service. Typical conversion effort would be in weeks, not months.
"Businesses are actively replacing dead-end vendor products in favor of cost-effective, leading-edge platforms for unified multichannel customer service." said Ashu Roy, CEO of eGain. "Our SafeSwitch Program will make the decision even easier for them."
About eGain: eGain is a provider of customer service and contact centre software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsized companies worldwide, eGain has been helping organisations achieve and sustain customer service excellence for more than a decade. eGain Service™ 7, the company’s software suite, includes integrated applications for web self-service, email management, knowledge management and live web collaboration.
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