The Global Association for Contact Center Best Practices & Networking

All the video interviews on ContactCenterWorld.com are unique! We travel the world to meet with top industry executives and to ask them about contact centers, CRM, customer service and more. We ask the questions that our members' would love to ask but rarely have the opportunity!

	Video Interview : Martin Roberts, Vice-President Of Marketing & Business Development, EMEA, NICE Systems Martin Roberts, Vice-President of Marketing and Business Development, EMEA, NICE Systems, discusses breakthroughs, challenges and tips for contact centre professionals Author: Martin Roberts, NICE Systems Published: October 22, 2007
	Best Of The Best World Finalists Share Their Awards & Conference Experience We caught up with some World Finalists at the 1st Annual Contact Center World Awards & Conferences in Las Vegas, USA this past November to hear their thoughts about this unique awards and conference series. Author: Award Winners, ContactCenterWorld.com Published: April 16, 2007
	Nick Culverwell - Sr. Management Consultant, Contact Centre Consulting, Telus Nick responds discusses the benefits and drawbacks of investing in new technology (and the training of employees that follows) in contact centers. Author: Nick Culverwell, Telus Published: May 11, 2005
	Video Interview: Martin van Niekerk- CRM National Practice Leader, Avaya Canada Corp. Martin met with us to discuss customer retention and the sometimes problematic usage of new technologies in a contact center setting. Author: Avaya Published: May 9, 2005
	Industry Experts Speak On Customer Service - Part 5 We caught up with some top industry experts at a North American trade show to hear what they are saying about customer service today - the good, the bad, and the ugly. Click each link below to hear responses from the participants. Author: Industry Experts 02, ContactCenterWorld.com Published: April 15, 2005
	Industry Experts Speak On Customer Service - Part 4 We caught up with some top industry experts at a North American trade show to hear what they are saying about customer service today - the good, the bad, and the ugly. Click each link below to hear responses from the participants. Author: Industry Experts 01, ContactCenterWorld.com Published: April 14, 2005
	Industry Experts Speak On Customer Service - Part 3 We caught up with some top industry experts at a North American trade show to hear what they are saying about customer service today - the good, the bad, and the ugly. Click each link below to hear responses from the participants. Author: Industry Experts 03, ContactCenterWorld.com Published: April 13, 2005
	Industry Experts Speak On Customer Service - Part 2 We caught up with some top industry experts at a North American trade show to hear what they are saying about customer service today - the good, the bad, and the ugly. Click each link below to hear responses from the participants. Author: ContactCenterWorld.com Published: April 12, 2005
	Industry Experts Speak On Customer Service - Part 1 We caught up with some top industry experts at a North American trade show to hear what they are saying about customer service today - the good, the bad, and the ugly. Click each link below to hear responses from the participants. Author: ContactCenterWorld.com Published: April 11, 2005
	Video Interview: Tim Searcy - CEO, ATA at the ATA Convention Tim shares with us his thoughts on industry legislation and customer service in the contact center. Author: Tim Searcy, American Teleservices Association (ATA) Published: March 1, 2005
	Video Interview: Ron Allen - CEO, Contact Center Compliance Ron shares with us his thoughts on industry legislation and customer service in the contact center. Author: ContactCenterCompliance Published: February 28, 2005
	Video Interview: Kathleen Kelly - CEO, Teledirect International Kathleen discusses industry legislation, including some of the biggest mistakes contact center managers make when they start outbound calling activities. Author: Kathleen Kelly, Teledirect International Published: February 16, 2005
	Video Interview: David Burns - CEO, RSVP Dialogue David met with us to discuss some of the key issues surrounding speech technology, including his opinion on the level of customer service being received from contact centers. Author: David Burns, RSVP Dialogue Published: January 31, 2005
	Video Interview: Paul Cooper - Business Development Director, ICCS Paul met with us to discuss customer service, how technology has changed the way customers are serviced and shares tips to a delegation of customer service directors. Author: Paul Cooper, Institute of Customer Service (ICS) Published: January 12, 2005
	Video Interview: Robert Wint - Marketing Director, Verint at Call Centre Expo Robert shares his thoughts on quality monitoring, including advice for someone looking at a quality monitoring/recording system for the first time. Author: Robert Wint, Verint Published: January 11, 2005

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