The Global Association for Contact Center Best Practices & Networking

Choose an appropriate category

Please review the sections below and click the appropriate category for your content to be submitted to. All categories are for online publishing only.

Submit News

Use this to publish announcement / notification for one of the following:

• New or existing center / expansion
• Award wins
• New staff at your company
• New technology solution
• Customer wins
• Legal or legislative information

We do not publish news on webinars, book releases, white papers, upcoming awards or events. Events can be posted separately (see events section below)

Submit Article or White Paper

Use this submission form for narrative / discussion or opinion pieces.
Examples Include:

• Why offshore service is changing
• How to improve results
• What it takes for success in customer service

Case Studies

Use this submission form for Case Studies on how companies are using a product or service. Note, a case study has to include a named client i.e. you cannot submit a case study that reads 'A major bank improves service with XYZ'

Customer Service Stories

Use this submission form to share stories of Customer Service
successes and pitfalls.

Executive Interviews

Use this submission form to participate in an interview with ContactCenterWorld. We have predefined topics and questions covering all aspects of the industry.

Job Board

Use this submission form to add a job listing to the Job Board anywhere in the world. You can post technical, business, executive and frontline jobs relating to the industry.

Blog

Setup and use a blog for general industry information about experiences and thoughts. They are not for job postings or press releases.

Upcoming Industry Events

Use this submission form to post events such as conferences, trade shows, networking meetings. The only exception is webinars.