The Global Association for Contact Center Best Practices & Networking

Please see listed below the results from 2009's Outsourcing Rankings:

• Rankings by # of Agents
• % Growth of Sales Revenue & % Growth of Seats
• Email Support Volume, Automated Call Handling & Web Chat Volume
• Business to Business Agents & Business to Consumer Agents
• Agents Serving Americas, Agents Serving EMEA & Agents Serving APAC

• Rankings by # of Agents
• % Growth of Sales Revenue & % Growth of Seats
• Email Support Volume, Automated Call Handling & Web Chat Volume
• Business to Business Agents & Business to Consumer Agents
• Agents Serving Americas, Agents Serving EMEA & Agents Serving APAC

• Rankings by # of Agents
• % Growth of Sales Revenue & % Outbound Hours
• Email Support Volume, Volume of SMS Messages & Automated Outbound Announcements
• Business to Business Agents & Business to Consumer Agents
• Agents Serving Americas, Agents Serving EMEA & Agents Serving APAC

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