The Global Association for Contact Center Best Practices & Networking

About Us

ContactCenterWorld.com is the leading global support organization for the contact center industry around the world. As a resource we are unrivalled – our membership is growing substantially and our knowledge and experience in the call/contact center industry is immense.

We currently have 122417 corporate members of which 40% are at senior executive level within contact centers globally. The quality content on our site is what draws 7,500 unique users to us every day - those who need fast access to the latest information to make informed decisions for their business.

ContactCenterWorld.com was the idea of Raj Wadhwani, our President, and was launched in January 1999. Since then, we have been helping tens of thousands of operational managers and executives around the world increase their knowledge and value to their company through our daily editorials and useful industry information.

Key services

Membership
We are already regarded by many as the leading online resource for the contact center industry worldwide. The ContactCenterWorld.com website attracts over 7,500 unique visitors every day and has a vast membership of industry professionals in every corner of the world. Our members benefit from an extensive collection of informative articles, case studies, interviews and more. They can also tap into a resource of over 200 industry experts who dedicate time to answer questions at no charge to our members. We have both personal & corporate memberships available.

Conferences & Awards
When we launched the Contact Center World Conferences & Awards we were determined to bring a new dimension to the industry. Whilst there are many national awards programs, we knew that by building on our vast reach and partnering with key industry associations around the world, we could create a unique experience. In 2006, we launched the Contact Center World Conferences & Awards. In addition, we have other award programs for suppliers of industry services - these are the Members’ Choice Awards and TOP Outsourcer Awards.

Research
In 2005, we set out to develop the industry’s broadest benchmarking study. Having reviewed what information was available through other studies by leading research organizations, we realized that there were distinct gaps in information around the contact center world. When we launched our study we gathered data from contact centers in 50 countries - almost twice as many countries as the other leading studies had accomplished. Building on this we are scheduled to launch the Top 100 - a benchmark study of the Best in the Industry - we realized that benchmarking is more valuable if the companies you are benchmarking are world class so we are launching the Top 100 study.

Corporate Philanthropy

We are passionate in the way we support charities and activities. We have run a charity auction, supported local athletes in international events and currently have a Fit For Work program that donates funds to charities though staff participating in fitness programs.