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Don’t Over Glamorise Your Job Adverts
Lets be honest, working in a contact center isn’t going to change your life forever, yet many job ads I read for contact center agents makes it sound like the best job in the world. Yes working in a contact center can be great and very enjoyable and...
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| | Monday | Tuesday | Wednesday | Thursday | Friday | | Seven Rules for Redefining Customer Experience | | In a market characterized by ever-changing customer demand, it is no longer sufficient for companies to compete based on the “four Ps” of product, price, place and promotion. Success hinges on the ability to deliver the right experience to keep customers satisfied, loyal and profitable to the company. One approach gaining momentum is Relationship Management. |
| Tips To Motivate Agents | | Having agents perform at their highest level is a constant challenge that faces the industry. ContactCenterWorld.com polled some of its members for some hints and tips that you can use in your own center. Enjoy! |
| When a Smile is not a Smile... | | This article represents a new beginning. An era of mature and compassionate customer service. An unprecedented evolutionary shift for an industry in need of exactly that. This article is a reminder that fantastic customer service is a humanistic endeavour composed of empathetic awareness and a spirit of compassion that can be nurtured to transcend all obstacles. Embrace the a |
| Tracking Attitude is Good for Business | | For years, the customer relationship management industry has promised to unlock the secrets of customer loyalty by examining historical purchasing behavior to predict future purchasing behavior. But the idea that repeat purchase equals loyalty is a myth. |
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